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Terms and conditions

TERMS & CONDITIONS OF SALE
In the following section you can find a relevant information related to sale terms and conditions on www.fibocph.dk.
Additionally you are always welcome to all inquiries to our customer service at info@fibocph.dk that will answer your mail as soon as possible and no later within 24 hours. Al trade on www.fibocph.dk conducted in accordance with the Sale of Goods Act and Contracts Act section concerning distance/online sales.
Should you not find the information you are looking for and / or have any questions concerning your purchase on our shop, you are always welcome to contact us.

PRICES AND CORRECTIONS
Prices listed on www.fibocph.dk include VAT, which is 25 % in Denmark.
Reservations are made for correction of any price errors or value mistakes on www.fibocph.dk.

SHIPPMENT AND DELIVERY CONDITIONS
After we have received and processed your order, the package will be sent from our warehouse.
I order to deliver the best service to our customers, we make sure and control the product thoroughly, before it is being packaged for shipment.
An order given before 12.00 am in working every day will be packed and shipped the same day. Delivery time is 2-5 working days. Please note, that there are special delivery terms for weekends and holydays.
Shipment and delivery is being provided by our shipping partners, DHL and GLS
Shipping charges for delivery of orders will be automatically calculated on the online order form. Declining to accept or receive the package under delivery, does not mean, that you have returned the package and expect that your payment will be transferred back to your account.


PAYMENT METHODS
We have chosen to offer wide payment options for our customers, which will make it easy to complete a purchase on www.fibocph.dk.
We accept the following credit cards: Dankort, eDankort, MasterCard, Visa, Visa Electron, Maestro. There will not be charged fees for the payments.
The amount will be drawn from your account, when the goods are handed over to the shipping partner for delivery.

REFUND
When fibocph.com, receives the product and registered the return and checked the condition, we will refund the amount, excluding shipping costs (only if these were charged under your purchase) to your account and send a status to your e-mail.
Shipping costs associated with product returns will not be refunded, unless this have been included in your purchase agreement. Please note, that all returning products, must always be sent by one of our shipping partners, which are DHL and GLS.
Please insert a copy of order or invoice, so your refund case easily can be identified. 
Always include a note in the return package with information of which product, size and color (according product number on fibocph.com) you wish to exchange to.
Please contact us, if you have any questions.
By logging into your account on www.fibocph.dk, you always will find the order history and invoices belonging your account.
Shipping costs associated with product returns will not be refunded, unless this have been included in your purchase agreement.
Goods returned with non-paid shipping cost to fibocph.com warehouse or in case the customer denies receiving the ordered goods under delivering by our shipping partners, will be considered as not returned.